- 1Capture the account state
- Record cash, bonus-restricted funds, pending withdrawals and unresolved game rounds separately.
- 2Choose closure type
- Distinguish ordinary account closure from a responsible-play time-out or self-exclusion.
- 3Complete permitted balance steps
- Follow the current KYC and withdrawal route for real funds without cancelling pending requests.
- 4Request written confirmation
- Ask for closure status, remaining-funds handling and the effective date in one traceable support case.
Account decision guide
Secure the Account Ledger Before Closure
Closure can affect login access while balance review continues. Preserve the current ledger and state exactly which type of closure is required.
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