Secure the Account Ledger Before Closure

Check the Balance Before Closing the Account

1Capture the account state

Record cash, bonus-restricted funds, pending withdrawals and unresolved game rounds separately.

2Choose closure type

Distinguish ordinary account closure from a responsible-play time-out or self-exclusion.

3Complete permitted balance steps

Follow the current KYC and withdrawal route for real funds without cancelling pending requests.

4Request written confirmation

Ask for closure status, remaining-funds handling and the effective date in one traceable support case.